POOR CUSTOMER SERVICE

Today I went to Lovisa in Galleria hoping to exchange a jewelry set received as a gift.The reason for exchange was not because I didn't like the item,but because I received 2 pairs of the same set.The set was in a sealed box which I had not opened.I went to the store wearing the one set to show the assistant that I indeed had 2 pairs of the same set in the hope of her understanding the situation.Upon entering the store,I had to wait for the assistant to finish grooming herself in the mirror & then ask for assistance.I explained my situation to her.With little interest she first asked to see the item.Then asked when it was purchased & then asked for the receipt.After all of this she tells me that she is unable to refund me.I explained to her that I am a regular customer at Lovisa & that an exchange would be ideal.She then told me I could not exchange the item due to \company policy\".I asked her to please explain.She said she could not exchange the earrings for hygiene reasons.I showed her that the box was unopened & reminded her that I had the exact set already but no joy.I have since been on website which states they do exchanges!Assistant extremely rude & unhelpful-won't return!!!"