Pointless gift voicher and untrained staff

<p>Went to Rosebank Lovisa on Saturday especially with my 13 year-old daughter to redeem a birthday gift. Stood for 20 minutes today be to be told the system was offline. Came back half an hour later (our suggestion as staff had no idea when the system would be operational again), only to wait for another 15 minutes. A faceless manager (staff were reluctant to give me her details), only replying by SMS, eventually said the voucher system no longer operational - for an undetermined period! - although they would take money for vouchers on a new system! Staff had no suggestions as to what I could do. No emails or contact numbers for managers. Have tried to Messenger Lovisa (Australia) but no response. Appalling experience. Left with disappointed teenager de*****ed of a birthday gift!</p>