NEVER RECEIVED ITEMS ORDERD!!!

I placed an order with Lovisa online on 14/05/2025. The following day 15/05/25 I received an email stating my order has been dispatched and will be delivered on 16/05/25 by 17:00pm. I cancelled my plans and stayed home to receive my order which never arrived, I inquired about this Friday night and they kept saying “my is on the way” On 19/05/25 they still made a fool of me & kept me waiting for nothing, on that Monday evening they said they will deliver on 20/05/25… again I had to take time off from work so that should the driver/ delivery guy arrived I be there, once again I was made a fool as they never delivered my parcel. It been over a week now and they have a terrible customer service especially from Annie who doesn’t seem to put the customer needs first, she is unable to solve customer issues. She said I will have to wait for about 5days to get my refund even though I told her to arrange with another store but noooo, she is refusing with my money… that time I now need to get a gift elsewhere but how do I do that since she is refusing with my money coz I need my money today or arrange with another store. Yes their jewellery quality is bad but their customer service is even worse.