****med by Lovisa

My daughter made a purchase at your Woodmead store on Saturday. She bought 4 earrings from your R200 for 4 promotion, And one pair of Zirconias. Which I agreed to thinking it was R500 purchase. I was not with her when she paid but received the pmt notification for R670 on my phone. I queried this with her and asked for the till slip. She said they didnt give her one, told her it would be sent to her phone. We are still waiting for said till slip. So I sent her back immediately to query with store. She was told that 1 of the 4 pairs of earrings was incorrectly in the promotion section so we had to pay full price. She then asked to exchange that 1 and get a promotional option but was then told that earrings couldnt be exchanged.

As far as I am concerned we were ****med by Lovisa. Surely the assistant should have checked before hand when we handed in 4 pairs of earrings if we were not possibly expecting it to be the promotion? And then you dont provide a slip or send one as you indicated in which case my daughter would probably have realised she had over spent on what I had agreed to and queried it then and there. Since we came back within a half an hour you could have made a plan. I then emailed you and received absolutely NO reply.