Lovisas ******* Business Practice

One of the Lovisa sale reps' services is appalling .Friday (13/06/2025) I had purchased these flat back nose rings so I had asked the one sales rep hey could you please assist can I buy these for my nose she said yes so I searched for some only find that the size was incorrect I struggled for a while eventually I thought my boyfriend I got it right because we got no help. So I purchased the items and by that time we realized that it was the incorrect size but this was only said after my purchase while standing at the till after the lady tells me that she cannot provide me with an alternative instead of me giving my email address why cant you print me a slip all other business entities are printing slips why is Lovisa not printing a slips ?

Yes, the South African Consumer Protection Act (CPA) mandates that suppliers provide consumers with a receipt or invoice for goods or services purchased, according to LegalWise South Africa and Labor Guide South Africa This document serves as proof of purchase and is crucial for various consumer rights, including returns, refunds, and resolving disputes.

Key aspects of the receipt/invoice requirement under the CPA:

Mandatory for all transactions exceeding R1:

Suppliers are obligated to provide a receipt or invoice for any transaction valued above R1, according to The South African Institute of Professional Accountants - SAIPA.

My purchase was R320 mind you I can not use anything from that purchase.

I went to ask the lady to swap it for my size and get help she turned around and told me I do not have a slip and their policy states that they cannot return earrings and nose rings while I was standing in the shop it was not two seconds I was literally in the store I did not go anywhere she didn't assist me. I understand that there are policies however what happened to consumers rights with receiving a receipt with every transaction some individuals cannot provide an email address why isn't there an alternative such as a printed slip ? Why do they not have boards to educate consumers on the sizes of nose rings ? Or better yet why is no one assisting the customers on a busy day ? I supported this store my whole life, and since the day the reds branch opened, I shopped there. I am so disappointed in this treatment the standard has dropped. Yes, businesses have policies, but it is going against consumer rights all well and good companies are going paperless but why are other companies providing receipts? Honestly, I do not think this legal