Lovisa and their *********** and lying staff.

I purchased a ring online, and prior to doing that I ready your refund policy very thoroughly. I then found a similar ring and purchased it this wanting to return the initial one I purchased, I went to Lovisa in Cresta Mall where I was advised that they cannot assist me as only a manager can do cash refunds and there was none in the store on that day. Now tell me, why would you have such a policy in place as a company but you don’t ensure that there is always a manager in store for when customers need to do refunds. After putting up a fight because I felt that as a customer it is not my fault that the policy is that only a manager can do cash refunds, I was then told the store did not have any cash to give me. Mind you, I am being told this by the manager over the phone as the ladies in the store did not even know what to do in this situation and had called her. When asking for proof that the store had no cash at the time, I was told that they couldn’t show me. What bull**** is this Lovisa? Absolutely disgusting!