Lovisa

I placed an order on Thursday on the 22nd of December 2022 and the courier guy supposedly came to deliver but I never got a call or message to inform me that they are delivering or they are at the gate up until I tried to track my order, since then I haven't got an message from both lovisa andcourier company. I placed a complaint to lovisa but didn't get any assistance.I can't even contact the courier company because I don't have their details. This was my first order from lovisa and I got such a terrible service. I would like to get my money back, I don't need their products anymore. I would give them half a star or no star if I could.