Horrible customer service

I love the earrings at Lovisa, unfortunately not the same can be said about the customer service at the Eastgate branch. So, disappointing. The ladies there are not helpful at ALL. I have been there on 2 occasions as I normally purchase from the Rosebank branch and on both visits I was left with a bitter taste in my month. 1st visit I purchased some earrings and waited a good 10 minutes to be assisted for payment, no greeting or even a **** smile from the lady that was taking my payment, she could talk to her colleague while assisting me, I let that side. I returned 2 days later, I wanted to exchange some of the earrings I got, found another lady who made me wait a good 20 minutes by the till so I could explain why I wanted to exchange some of the items, she couldn't have been less interested. There was another earring that had its diamante falling out and I really loved it, asked if she could perhaps check if there was another one in stock even at another branch and she just gave me the blank stare.

I really love the jewellery and I know am just a small fish in a big pound, but word of month is powerful and I's hate for me to be telling all my friends about the bad customer service.

It would be great if you could please remind, your consultants that us buying from Lovisa isn't a favour to them and should be a little more friendly and helpful.

Kind regards,