False advertising

Lovisa has a black Friday promo 'buy 2 get 2 free ' I purchased the two items and did not receive my 2 free gifts. Wheni contacted Lovisa to tell them this, they then saod i needed to add 4 items to my cart. Their promo doesn't specify that inorder to receive your 2 free gifts you need to add 4 items. They then told me to repurchase and gave me a lousy 15% discount. I advised that all i want are my 2 free gifts and they have refused. I think they use black Friday just to make money off of people and aren't clear in their communication when it comes to their promo. All i want are my 2 free gifts and thats that as i definitely will not be repurchasing and spending more money just to get a 15% discount. Its ridiculous. Both Annie and Bianca are not willing to assist with sending my free gift. This is totally and completely unacceptable. They should've specified in their promo that you need to add 4 items which wasnt communicated. I will take this further until i get my free gift as per their promo!