Disgusting service from Lovisa Online Store

Absolutely pathetic customer service from Lovisa online store. I purchased items on the 02 October 2020 in a flash sale. Received a confirmation email of my order and payment. When I didn’t receive tracking details for the parcel I emailed the customer support and was told that my order was picked an awaiting shipment. When I emailed again on the 19/10/20 to get details I was advised of a glitch on the system and the order is now cancelled. So If I didn’t follow up . Where they going to actually email me??? The tech team should have shut down the site and dealt with the issue. Lovisa shouldn’t make this our problem. I see that there is a lot of complaints of the same issue. Most companies give the customer the goods at the price it was advertised. Lovisa tried to make things better by giving me discount code. I don’t want a code I want the items I purchased on the sale.