Disgusting - Order not delivered 12 days later.

My niece ordered 2 pieces of jewelry from lovisa online. She paid for 1-2 day delivery as the options was there. This was on the 29.09. The courier LMS 24 Logistics called to confirm the suburb we stayed on the 30.09. Since then she has received sms' daily to say her order will be delivered that day but it never comes. I then logged an enquiry with the logistics company we shifted accountability to Lovisa. I sent an enquiry to Lovisa as they don't have a customer care number. I used the email address *** provided. It is now the 11.10.2026 and again sms' are being sent but no delivery comes. Bear in mind we've been waiting and listening for any vehicle that comes here. On the 8th they update the delivery tracker as cannot get hold of client... When her phone has no call on her call history on the 8th only for the 30th on the initial call proving that they are lying and continue to do so daily.. However no one keeps us updated on what is going on. If this is theft I will open a case against Lovisa and the logistics company.. I will never again use lovisa and if any company uses LMS as their courier company I also will not buy from that company. The service from both is disgusting.