DISASTER TEAM AT LOVISA WONDERBOOM JUNCTION

The worst customer service .The staff clean while customers ate doing their shopping and theres normally 2 people in the store with 0 customer service skills ,terrible attitude ,arrogant and rude. Twice I experience a sales person saying I cant do that its against the policy . I am making three transaction for birthday gifts and they force to pack everything I one packaging while im telling them its gift ,I was to go buy bags at gift shops until ,one ,whom I think was senior intervened and gave the three small bags. My daughter bought me a gift , studs ,while removing them from the packaging ,the head came off which could mean poor workmanship ,to be returned to manufacture or improper packaging .Its unhygienic to return a pair if tried on but these,were never worn . They are telling us about no return on a receipt that was emailed to a 17 year old and no condition explained. May they kindly check all the packaging and all their products daily to do quality check ,do they dont have situation of unnecessary trips ,to be engaging with unfriendly staff ,as if they are being forced to work.

Excellent customer service is about utilising common sense in line with business policies and they bring low standards then ,they should not be there. They were not even wearing name tags . Lovisa has been around but your recruitment needs some polishing ,take them all including their manager back to training.