Disappointing Experience at Lovisa, Mall of Africa

I visited Lovisa at the Mall of Africa on two separate occasions, and both visits were quite frustrating. On the 27th of December, I was shopping at around 19:42 when a staff member named Lebo informed us that the store was closed and we needed to stop shopping and pay. This was confusing, as the store's closing time is 20:00. Despite this, we paid and left, but the manner in which this was communicated was very rude.

Returning on the 30th to exchange an item, I encountered the same staff member, Lebo, who displayed a negative attitude. She initially refused to process the return of a sale item, without any clear explanation or signage indicating such a policy. After questioning her, she finally processed the refund but did so with continued rudeness.

I fail to understand the necessity for such behavior from the staff. It's disappointing to experience such poor customer service, and I hope the management at Lovisa addresses this issue to improve the shopping experience for others.