DAMAGED ITEM AND NO ASSISTANCE

I have supported Lovisa for a couple of years now and did an online purchase for the 1st time. The items arrived damaged. Followed Lovisa’s website instructions to exchange in store. The manager at Canal Walk, Penny Mnguni has the most sarcastic, condescending and unhelpful attitude. She simply ignored what is said on the website and insisted we contact customer care who is also nonexistent. This will be my last purchase at Lovisa.