Bad service

I bought a set of nose rings at Lovisa The Glen which when I got home had missing stones/diamantés.

I took them back to the shop and was asked for packaging. How do you keep packaging for costume jewelry? I was not expecting poor quality and a defective product.

I was asked to write an email to their contact centre and have not had a response.

This is an inconvenience, costly and a time wasting exercise.

I had a prior experience where one of their Sales Consultants stole a piece of jewellery bought for a friend. When I got it was missing in the pack, where other items were there. It was proven that she stole and the matter was resolved.

This is unacceptable that it really needs to be so complicated.

Bad service!!!!!