Bad experience

I went to Lovisa at the Kolonnade last week to exchange a Xmas gift that my son in law bought me. Unfortunately I didn't have a slip and the lady was so rude and at first didn't want to exchange the bangle for me. I had to ask her very nicely to please help me.

She agreed with no smile on her face, according to me you have to take a credit with a smile. I exchanged it for a Alice band. At home I took the ticket of very carefully so that I could fit it, it was to big.

Today I went back and another lady helped me and said they do not exchange hair accessories and it does state on the slip. I must admit I didn't read my slip but I think they should have told me that when I made the purchase then I should have tried to fit the Alice band in store. You can't fit it accurately with the price tag on, you have to take it off, but anyway.....

I asked the lady to phone the Area Manager for better assistance. She said I can make the call myself but they will not exchange for me. I just left the store.

When you walk in to a store you need to feel welcome and the staff need to be friendly. I had a bad experience from the start. I will never ever shop at Lovisa again and I would advice my daughter and her friends to do the same.