BAD! BAD! BAD! CUSTOMER SERVICE AT LOVISA STORE

I received a TERRIBLE service from sale consultant at Lovisa shop in Diamond Pavilion Shop 5, Kimberley, Northern Cape Town ( date 29 October 2019). I bought a pair of earrings at shop, immediately after paying I realize I want to exchange one of the pairs. That’s were Hell Break Lose. The sales consultant said with a bad attitude “ I knew it, I knew it! You where going to request exchange. You a problem in this shop, every time you buy here you always request exchange”. She said unfortunately sale items you can’t exchange. So then I asked her where is the policy that’s says Sales item you can’t exchange. She could not produce anything of that sort. Basically she **** to me as customer so that she can get rid of me. So then I demanded the exchange.

The sales consultant became angry, telling me I’m nuisance. So we argued in front of other customers, because she refuse to assist me. Eventually she exchange the item. So I requested her details and the details of the company to report her at the complaints department. She refused to give me any details and her name as well. She said she does not care you can report me.

As paying customer I was treated like ******* , like no body at Lovisa Store. I want the company to take disciplinary action against the sales consultant. You can’t have such staff at your shops, they TARNISH THE Brand of Lovisa. Fortunately I have evidence of this bad service, I recorded the conversation and I will use it against her and the company if nothing is not done.