Absolutely disgusting service and unprofessional experiences.

I wish to give a 0/5 star rating because a 1 star rating would already be overrated.

Most disgusting service using their online store. I advise no one to use their online store as their customer care department is grossly neglected.

Placed an order more than 2 weeks ago, and got told my order should be with me in 7 days - so 14 days later I phoned to ask them what happened to my order (the first and only time anyone ever answered my call at Lovisa) and got told my order should be with me shortly... please note at this point 2 weeks have gone by, I haven't received any email from them to confirm my order will be shipped or that my order will be on its way - I only received an email stating that my order number will be processed and I'll be contacted once it is finished processing and it is being shipped, so in hopes I tried to track my order using the order number in the course of those two weeks and yet it kept telling me that the order number I was given does not exist.

So more than 2 weeks after placing my order and only PART of my order came and without any notification or notice, some parcels were missing from my order. I've now tried for 4 days straight to contact them to find out what happened to the rest of my order - countless time wasted on hold, as they just simply don't pick up at customer service. And 6 emails later... still no response.

As a first time shopper on their online platform I had higher expectations, but I am disappointed. I will definitely advise no one to use the disgusting service they provide.