LS
Lucien S
1 reviews | Active since Sept 2025
13 Sept 2025, 09:21
Very disappointed in Lottoland service
I am very disappointed with the service I’ve received from Lottoland.
I reached out regarding a simple password reset issue (***-002196) and followed the instructions provided, including sending through my ID and the correct email address as requested. However, despite doing this, I am still waiting for proper feedback and resolution.
It is extremely frustrating to go back and forth without progress on such a basic request. A company that deals with sensitive information and real money should prioritize quick, clear, and professional support.
At this stage, I feel ignored and let down as a customer. I expected far better service from Lottoland.
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Replies (1)
Lottoland South Africa Pty Ltd's replyOfficial
20 Sept 2025, 09:31Hi Lucien,
Thank you for sharing your feedback. We sincerely apologize for the delay in responding and for the frustration you have experienced. At Lottoland we take customer support and the security of personal information seriously, which is why we requested verification before updating your details.
We are glad to confirm that your query has since been resolved and your details updated as well as account verified. While your account has not had much activity yet, we do hope to see you again and assist you with any further queries you may have in a timeous manner.
Kind regards,
The Lottoland Team
Thank you for sharing your feedback. We sincerely apologize for the delay in responding and for the frustration you have experienced. At Lottoland we take customer support and the security of personal information seriously, which is why we requested verification before updating your details.
We are glad to confirm that your query has since been resolved and your details updated as well as account verified. While your account has not had much activity yet, we do hope to see you again and assist you with any further queries you may have in a timeous manner.
Kind regards,
The Lottoland Team
Lottoland South Africa Pty Ltd's reply20 Sept 2025, 09:31
Official
Hi Lucien,
Thank you for sharing your feedback. We sincerely apologize for the delay in responding and for the frustration you have experienced. At Lottoland we take customer support and the security of personal information seriously, which is why we requested verification before updating your details.
We are glad to confirm that your query has since been resolved and your details updated as well as account verified. While your account has not had much activity yet, we do hope to see you again and assist you with any further queries you may have in a timeous manner.
Kind regards,
The Lottoland Team
Thank you for sharing your feedback. We sincerely apologize for the delay in responding and for the frustration you have experienced. At Lottoland we take customer support and the security of personal information seriously, which is why we requested verification before updating your details.
We are glad to confirm that your query has since been resolved and your details updated as well as account verified. While your account has not had much activity yet, we do hope to see you again and assist you with any further queries you may have in a timeous manner.
Kind regards,
The Lottoland Team