SN
Siphiwe N
1 reviews | Active since Jan 2021
15 Feb 2026, 07:16
Update on documents for withdrawal
Hello iam raising my concern regarding update from lottoland ZA after few times sending them my documents for withdrawal yes I do admit my banking details where not verified so documents had to be sent on 6Feb all correct documents where sent and a follow up email to *** but dololo nothing came back from lottoland team uptill now I even tried to call them to their customer care number I couldn't get through iam wondering if any one has ever spoke to lottoland customer care agent so I hope someone from lottoland ZA would be able to read this review and take this to the correct department come on lottoland you can definitely do much better than this we love you lottoland.
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Lottoland South Africa Pty Ltd's replyOfficial
16 Feb 2026, 15:09Good afternoon Siphiwe,
I trust you are doing well and thank you for your feedback.
Your account has been reviewed and correspondence located with our agent who was conversing with you regarding your withdrawal and the required documentation. They were off work and the call had been locked to their name. We do apologize for the delays caused.
I can however confirm the documents have been uploaded to your account and withdrawal will be reviewed and released tomorrow as the payout lock was removed. You will receive an SMS and EMail once it has been released and can take 1 - 2 business days to reflect on your side.
In future if you have any urgent queries please give us a call between 9:30am - 3pm Monday to Friday and we will be happy to assist.
I trust you have a great week further!
Kind Regards,
The Lottoland Team
I trust you are doing well and thank you for your feedback.
Your account has been reviewed and correspondence located with our agent who was conversing with you regarding your withdrawal and the required documentation. They were off work and the call had been locked to their name. We do apologize for the delays caused.
I can however confirm the documents have been uploaded to your account and withdrawal will be reviewed and released tomorrow as the payout lock was removed. You will receive an SMS and EMail once it has been released and can take 1 - 2 business days to reflect on your side.
In future if you have any urgent queries please give us a call between 9:30am - 3pm Monday to Friday and we will be happy to assist.
I trust you have a great week further!
Kind Regards,
The Lottoland Team
Lottoland South Africa Pty Ltd's reply16 Feb 2026, 15:09
Official
Good afternoon Siphiwe,
I trust you are doing well and thank you for your feedback.
Your account has been reviewed and correspondence located with our agent who was conversing with you regarding your withdrawal and the required documentation. They were off work and the call had been locked to their name. We do apologize for the delays caused.
I can however confirm the documents have been uploaded to your account and withdrawal will be reviewed and released tomorrow as the payout lock was removed. You will receive an SMS and EMail once it has been released and can take 1 - 2 business days to reflect on your side.
In future if you have any urgent queries please give us a call between 9:30am - 3pm Monday to Friday and we will be happy to assist.
I trust you have a great week further!
Kind Regards,
The Lottoland Team
I trust you are doing well and thank you for your feedback.
Your account has been reviewed and correspondence located with our agent who was conversing with you regarding your withdrawal and the required documentation. They were off work and the call had been locked to their name. We do apologize for the delays caused.
I can however confirm the documents have been uploaded to your account and withdrawal will be reviewed and released tomorrow as the payout lock was removed. You will receive an SMS and EMail once it has been released and can take 1 - 2 business days to reflect on your side.
In future if you have any urgent queries please give us a call between 9:30am - 3pm Monday to Friday and we will be happy to assist.
I trust you have a great week further!
Kind Regards,
The Lottoland Team