1 reviews | Active since Feb 2025
Support is non existent
Doesn't have a way to see if you input the correct bank account number. I wanted to check if my bank account number is correct but there is no way of seeing it. Reached out to support and still waiting. Doesn't help that their live service is ai and when you do connect to an agent they leave you hanging and disconnect.
Good morning Ruan,
I trust you are doing well!
We’re sorry to hear that you were unhappy with your experience and understand how reassuring it would be to check the bank details entered on your account. For security reasons, most of the account number is masked, which means the full details cannot currently be viewed once submitted. We appreciate your feedback and will put forward the suggestion of allowing customers to verify their bank details more easily.
We can also confirm that your withdrawal requests were processed within our usual response times. Two earlier withdrawals were cancelled before a new request was submitted, and the most recent withdrawal was released this morning.
We’re also sorry that your live-chat experience was frustrating. Our records show that the conversation was picked up again after the initial interruption, although it appears the chat had then been minimised. There was also email correspondence regarding your account and the necessary documents required which was not initially provided which did also create a delay.
We understand that this may not have been visible from your side, and we apologise for any confusion caused. We’re continuing to review how we communicate these steps so that customers have clearer updates throughout the process.
You will receive your winnings in your account today.
Kind regards,
The Lottoland Team
Good morning Ruan,
I trust you are doing well!
We’re sorry to hear that you were unhappy with your experience and understand how reassuring it would be to check the bank details entered on your account. For security reasons, most of the account number is masked, which means the full details cannot currently be viewed once submitted. We appreciate your feedback and will put forward the suggestion of allowing customers to verify their bank details more easily.
We can also confirm that your withdrawal requests were processed within our usual response times. Two earlier withdrawals were cancelled before a new request was submitted, and the most recent withdrawal was released this morning.
We’re also sorry that your live-chat experience was frustrating. Our records show that the conversation was picked up again after the initial interruption, although it appears the chat had then been minimised. There was also email correspondence regarding your account and the necessary documents required which was not initially provided which did also create a delay.
We understand that this may not have been visible from your side, and we apologise for any confusion caused. We’re continuing to review how we communicate these steps so that customers have clearer updates throughout the process.
You will receive your winnings in your account today.
Kind regards,
The Lottoland Team