SH
Sharika H
1 reviews | Active since Sept 2025
19 Sept 2025, 08:07
Poor Service Delivery
I did a withdrawal last Thursday, the 10th of September , to date I am still waiting on this organization to pay the funds into my account. All verification documents were submitted initially and then again when requested. No reply to my emails either
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Lottoland South Africa Pty Ltd's replyOfficial
21 Sept 2025, 09:30Hi Sharika,
Thank you for reaching out with your concerns over your withdrawal.
I have taken the time to review your account and can see the withdrawal request was created and further documentation was requested which was provided a week later from the initial request. The documents were uploaded to your account and escalated to be reviewed and the withdrawal released. This has been completed and as withdrawals are not paid over the weekend it will be released Monday morning with the next payout file.
We do apologize for the delays with reviewing your withdrawal as this did fall out of the realm of a normal instance and required extra verification. It has been noted and feedback will be provided to the relevant departments regarding the delays.
Kind regards,
The Lottoland Team
Thank you for reaching out with your concerns over your withdrawal.
I have taken the time to review your account and can see the withdrawal request was created and further documentation was requested which was provided a week later from the initial request. The documents were uploaded to your account and escalated to be reviewed and the withdrawal released. This has been completed and as withdrawals are not paid over the weekend it will be released Monday morning with the next payout file.
We do apologize for the delays with reviewing your withdrawal as this did fall out of the realm of a normal instance and required extra verification. It has been noted and feedback will be provided to the relevant departments regarding the delays.
Kind regards,
The Lottoland Team
Lottoland South Africa Pty Ltd's reply21 Sept 2025, 09:30
Official
Hi Sharika,
Thank you for reaching out with your concerns over your withdrawal.
I have taken the time to review your account and can see the withdrawal request was created and further documentation was requested which was provided a week later from the initial request. The documents were uploaded to your account and escalated to be reviewed and the withdrawal released. This has been completed and as withdrawals are not paid over the weekend it will be released Monday morning with the next payout file.
We do apologize for the delays with reviewing your withdrawal as this did fall out of the realm of a normal instance and required extra verification. It has been noted and feedback will be provided to the relevant departments regarding the delays.
Kind regards,
The Lottoland Team
Thank you for reaching out with your concerns over your withdrawal.
I have taken the time to review your account and can see the withdrawal request was created and further documentation was requested which was provided a week later from the initial request. The documents were uploaded to your account and escalated to be reviewed and the withdrawal released. This has been completed and as withdrawals are not paid over the weekend it will be released Monday morning with the next payout file.
We do apologize for the delays with reviewing your withdrawal as this did fall out of the realm of a normal instance and required extra verification. It has been noted and feedback will be provided to the relevant departments regarding the delays.
Kind regards,
The Lottoland Team