TC
Tobias C
1 reviews | Active since Jan 2026
02 Jan 2026, 09:10
No payout and no communication
I won a large amount on Lottoland in December. I still haven't received payment and all efforts to contact them via email is useless. I have sent account verification letter and bank statement and no reply. The live chat option on the app is not working either. It has been more than 7 working days now. They are very fast to take your betting money but when they have to pay it takes forever. I am thinking this might be a huge ****.
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Lottoland South Africa Pty Ltd's replyOfficial
02 Jan 2026, 19:50Good evening Tobias,
Thank you for your feedback with Lottoland.
I am terribly sorry to hear you had a delay with your winnings being paid.
We reviewed your account and can see the funds were won and a withdrawal was created but placed on hold due to the requirement for further verification which is a licence requirement that we need to follow.
The documents were sent in on the 31st and were in the queue to be uploaded and reviewed. This has since been completed and your withdrawal was paid out earlier today. You should have received an SMS and Email as confirmation of the payment as well.
Again we would like to congratulate you on your winnings and any future withdrawals will be much smoother.
Kind regards,
The Lottoland Team
Thank you for your feedback with Lottoland.
I am terribly sorry to hear you had a delay with your winnings being paid.
We reviewed your account and can see the funds were won and a withdrawal was created but placed on hold due to the requirement for further verification which is a licence requirement that we need to follow.
The documents were sent in on the 31st and were in the queue to be uploaded and reviewed. This has since been completed and your withdrawal was paid out earlier today. You should have received an SMS and Email as confirmation of the payment as well.
Again we would like to congratulate you on your winnings and any future withdrawals will be much smoother.
Kind regards,
The Lottoland Team
Lottoland South Africa Pty Ltd's reply02 Jan 2026, 19:50
Official
Good evening Tobias,
Thank you for your feedback with Lottoland.
I am terribly sorry to hear you had a delay with your winnings being paid.
We reviewed your account and can see the funds were won and a withdrawal was created but placed on hold due to the requirement for further verification which is a licence requirement that we need to follow.
The documents were sent in on the 31st and were in the queue to be uploaded and reviewed. This has since been completed and your withdrawal was paid out earlier today. You should have received an SMS and Email as confirmation of the payment as well.
Again we would like to congratulate you on your winnings and any future withdrawals will be much smoother.
Kind regards,
The Lottoland Team
Thank you for your feedback with Lottoland.
I am terribly sorry to hear you had a delay with your winnings being paid.
We reviewed your account and can see the funds were won and a withdrawal was created but placed on hold due to the requirement for further verification which is a licence requirement that we need to follow.
The documents were sent in on the 31st and were in the queue to be uploaded and reviewed. This has since been completed and your withdrawal was paid out earlier today. You should have received an SMS and Email as confirmation of the payment as well.
Again we would like to congratulate you on your winnings and any future withdrawals will be much smoother.
Kind regards,
The Lottoland Team