JB
Jan B
1 reviews | Active since May 2020
20 Feb 2024, 16:52
If you cannot help, delete the account
Where to start. Lets see. I could not place bets as my card limits, on their system, not my bank, were exceeded. I got the response that they increased my deposit limit and all will be fine I could still not place bets using my cards and logged a complaint again. This time with no response. When I tried placing a bet today, I got the message that I must use a different email. I only have one personal email and do not understand or accept this. It seems as if my account and all history was deleted? This is either BAD tech and / or vindictive behaviour or both Lottoland, I need an explanation please.
Helpful (0)
Replies (2)0
Replies (2)
Lottoland South Africa Pty Ltd's replyOfficial
21 Feb 2024, 09:54Hello Jan thank you for bringing your complaint to our attention we appreciate your feedback.
There are internal limits for deposit methods as a safety blanket. These limits are usually triggered with multiple unsuccessful deposits on a Card which limits the use of the Cards until it resets. In your case the Limits were a value limit for the payment methods used which was reached. This should have reset but did not automatically. This was reset and increased to eliminate it happening again which was done. There has been no logins or attempts to deposit subsequent to this taking place. Your account details have not been deleted and the account is still active with all its original details and email address that you registered with. The Card ending 2388 can be reloaded to the account to be used.
We are happy to assist you if you have further questions. Have a great day.
There are internal limits for deposit methods as a safety blanket. These limits are usually triggered with multiple unsuccessful deposits on a Card which limits the use of the Cards until it resets. In your case the Limits were a value limit for the payment methods used which was reached. This should have reset but did not automatically. This was reset and increased to eliminate it happening again which was done. There has been no logins or attempts to deposit subsequent to this taking place. Your account details have not been deleted and the account is still active with all its original details and email address that you registered with. The Card ending 2388 can be reloaded to the account to be used.
We are happy to assist you if you have further questions. Have a great day.
Lottoland South Africa Pty Ltd's reply21 Feb 2024, 09:54
Official
Hello Jan thank you for bringing your complaint to our attention we appreciate your feedback.
There are internal limits for deposit methods as a safety blanket. These limits are usually triggered with multiple unsuccessful deposits on a Card which limits the use of the Cards until it resets. In your case the Limits were a value limit for the payment methods used which was reached. This should have reset but did not automatically. This was reset and increased to eliminate it happening again which was done. There has been no logins or attempts to deposit subsequent to this taking place. Your account details have not been deleted and the account is still active with all its original details and email address that you registered with. The Card ending 2388 can be reloaded to the account to be used.
We are happy to assist you if you have further questions. Have a great day.
There are internal limits for deposit methods as a safety blanket. These limits are usually triggered with multiple unsuccessful deposits on a Card which limits the use of the Cards until it resets. In your case the Limits were a value limit for the payment methods used which was reached. This should have reset but did not automatically. This was reset and increased to eliminate it happening again which was done. There has been no logins or attempts to deposit subsequent to this taking place. Your account details have not been deleted and the account is still active with all its original details and email address that you registered with. The Card ending 2388 can be reloaded to the account to be used.
We are happy to assist you if you have further questions. Have a great day.
Lottoland South Africa Pty Ltd's replyOfficial
23 Feb 2024, 11:22Hello Jan
Thank you for your response. We have contacted you via email.
Thank you for your response. We have contacted you via email.
Lottoland South Africa Pty Ltd's reply23 Feb 2024, 11:22
Official
Hello Jan
Thank you for your response. We have contacted you via email.
Thank you for your response. We have contacted you via email.