Failure / refusal to pay.

I have withdrawn my funds from my Lottoland account to my bank account. on 08 April 2024. Despite the 5 business day process of payment period and providing them all that was required to release the money into my bank account , is still does not reflect. However, my Lottoland account has been debited with the amount in question. No longer response to my follow up emails and agents are no longer available to take calls in the past 3 days.