AQ
Asanda Q

1 reviews | Active since Sept 2024

02 Sept 2024, 14:02

3 years waiting for verification.

I've been waiting for my account to be verified since October 21 2021. It's 2024 now and it still saying verification in progress. This experience has been nothing short of frustrating and disappointing.

0
Replies (2)
Lottoland South Africa Pty Ltd
Lottoland South Africa Pty Ltd's reply02 Sept 2024, 15:05
Official
Hello Asanda 

We are terribly sorry that your account was not verified back in 2021.

I would just like to take a moment to thank you for your review and provide some information. The reason for this is the account had not reached a position to be verified at the time as the funds had all been used so there was no need for the immediate verification. A short time after the account then became inactive with no activity  for 3 years until now. There has been no contact from you to request a verification or any other queries. Had you contacted us via our live chat or given us a call we would have then reviewed and verified the account for you as you are active again.

We can however confirm the account has been verified successfully so you will be able to create a withdrawal when you match some numbers. In future if you do have any issues then please contact us at *** and we will be happy to help.
AQ
Asanda Q's update02 Sept 2024, 15:08
Reviewer Update
Thank you. I understand.