Theft by L'Oreal

I ordered a product from L'Oreal's Urban Decay brand. The product was shipped on March 12 & a waybill number was provided for tracking the order with the courier company.

To date the package has not been delivered & the courier firm does not recognize the waybill number claiming L'Oreal never requested shipment.

L'Oreal have not answered their consumer contact number for 3 days & have not responded to my emails.

Without any contact from L'Oreal I can only assume they have ****** my money. Horrific service & I intend to pursue legal action against them.