No response for product enquiry.

I have been struggling to find a particular brand of Lancome's mascara for months - driving from store to store. Last week I called the L'Oreal head office to enquire directly.<br> 1. The switchboard lady was spectacularly rude<br> 2. I landed up leaving a voice message for the Lancome Product Manager - which has never been answered<br> 3. I then went onto their website and from the contact page sent an emquiry to the Customer Service department - which has also never been answered.<br> 4. Over the weekend I took a chance and went into the two stores at the East Rand mall that stock the product - both stores had the testers on display but no stock -again! <br> <br> When shopping for a premium branded product I expect at least a little courtesy or response.<br>