1 reviews | Active since Dec 2009
Does L'Oreal South Africa have more than the receptionist working there??
<p>I purchased a L'Oreal product, L'Oreal Men Expert Vita Lift Lifting Moisturiser, that does not work. The Pump Action doesn't work.</p> <p>I have phoned L'Oreal throughout the day, and only the receptionist, Millicent answers. Their "customer care" department is non existent. I tried 8 times to get through to "customer care", the line gets answered by a computer</p> <p>Does L'Oreal have ONE person that actually cares enough to respond to a valid customer care complaint? I have now been sitting for over 4 minutes without L'Oreal South Africa even ANSWERING their phone.</p> <p> </p>
Thank you for bringing this matter to our attention, a consultant will be in contact with you shortly.
Best regards,
Loreal Consumer Advisory
Thank you for bringing this matter to our attention, a consultant will be in contact with you shortly.
Best regards,
Loreal Consumer Advisory
I "guessed" the MD's email address and wrote an email to him, which his PA responded to within minutes. I was really impressed with the way the issue was then dealt with - they couriered a new product to me, which arrived the following day. Thank you L'Oreal for going out of your way to change my experience with your company into a good experience.
I "guessed" the MD's email address and wrote an email to him, which his PA responded to within minutes. I was really impressed with the way the issue was then dealt with - they couriered a new product to me, which arrived the following day. Thank you L'Oreal for going out of your way to change my experience with your company into a good experience.