Disgracefull mannerisms

I visited a retail store in Tygervalley centre (not sure if I am aloud<br> to mention the store name) last week, while<br> browsing in the cosmetic area I overheard a shocking conversation<br> between two ladies I could identify that the one lady work for the<br> retail store as she was dressed in a uniform, close by I asked a staff member<br> in cosmetic area who these ladies are and I was informed the one lady<br> was working on the Lancome counter and the other was Sonja the area<br> manager for the Lancome brand.<br> <br> I know it was not my place to listen to the conversation but I was<br> unable to ignore the tone, raised voice, threatening and unacceptable<br> manner of speaking from the area manager Sonja towards her staff<br> member.<br> <br> If I was in the staff members shoes I would definitely take the<br> incident further because no one deserves to be spoken to in that<br> appalling manner especially in front of her fellow colleagues and most<br> of all the customers this clearly put a negative light on the brand<br> and the people they employ to represent the Lancome brand.<br> <br> I am not a Lancome customer but I am sure my feedback from an<br> outsiders point of view will be appreciated.<br>