Loots Online-Poor service after item returned for refund

24/07/2018-Loot Online sent email acknowledging my return of their defective item I purchased. (Customer service agent-Shakoor)

31/07/2018-Same response&that they going to do an assessment on the item,before sending to their supplier.

6/08/2018-They assessed item&due to 3 point plug missing,it voids warranty,due to user damage.

6/08/2018-I notify their customer service agent(Shakoor),which sent me the email,that the item came without a 3 point plug&they need to know their products,before easily attempting to dismiss a clients claim for a refund.

7/08/2018-Their customer service agent(Shakoor)replies,claiming they deal with 14 000 000 products&that it is impossible to know every item...the day before he told me the 3 point plug was missing,now it is impossible to know every product.He certainly knew the product when trying to dismiss my claim for a refund.

I was then emailed,notifying me that they would send it to their supplier for assessment.

14/08/2018-Still no reply.

27/08/2018-Customer service agent(Shakoor)emails me,notifying me that they will refund my money,but require my banking details.

28/08/2018-I forward my Standard Bank account details to customer service agent(Shakoor)for Loot to credit.

29/08/2018-I receive a notification from their 3d Party payment processing company,with a payment date for 30/08/2018.

3/09/2018-Emailed Loot customer service agent(Shakoor),enquiring about the payment delay,as they clearly stated in their email that it would be visible in my account between 1-3 days from processing payment.

3/09/2018-Emailed their 3d Party processing company(Payaccsys)enquiring about the payment situation&was emailed back by Elmien Heroldt of Payaccys,notifying me that they are a 3d Party processing company&that I should contact Loot directly.

3/09/2018-Emailed Elmien Heroldt of Payaccys&enquired why I should contact Loot,when their company name reflects on the payment notification&was emailed back by Elmien Heroldt,notifying me once more to take this matter up with Loot&that they will Not Entertain Any Further Discussion regarding this......How Professional,I'm sure they a company anyone would love to deal with.

3/09/2018-Emailed Loots customer service agent(Shakoor)&was emailed back notifying me that they used the incorrect branch code for my Standard Bank account...it's Universal....Great excuse. He also notified me that he updated it&that their payment department(Payaccsys)has been advised to redo payment refund.

6/09/2018-Still No refund appearing in my account.

6/09/2018-Emailed Loots customer service agent(Shakoor)&was notified that they acknowledge incorrect branch code used,as an Absa account branch code was used for my Standard Bank account&that their Accounts department(Payaccsys)reversed it yesterday....My word,how intelligent.

6/09/2018-Emailed by Shakoor of Loot,that he will send me payment notification tomorrow.

The Poor service I received from Loot Online&the Arrogant,Unprofessional attitude of Elmien Heroldt of Payaccsys(Loots 3d Party payment department)is Highly Unacceptable.I've been messed around for 6 weeks,Without Any Satisfactory outcome.My rights as a Customer has not been respected,neither dealt with in accordance of Loots promise by it's consultant. This is by far the Poorest Service I have Ever Experienced&Would Without a doubt Not Recommend Loots Online to Anyone.

Lance Brown- **********