Zero Service, Zero Accountablility

#Loot you are the most capricious organisation I have yet to deal with and that says a fair amount. I place an order with you on 5 May for essential items which I had still not received by the 19 May so I cancelled the order via email, phone and your FB page and receive an email stating that you have dispatched part of the order AFTER I cancelled, I then receive an email from Channon stating "We have requested the dispatched parcel returned to our warehouse. As soon as the parcel arrives back at our warehouse, we will refund the remaining amount. We are sorry for any inconvenience caused." on 21 May.

Today, after numerous emails querying my refund have gone unanswered, you have the audacity to send me a mail stating that the delivery is "undeliverable" and the "Latest expected shipping date: 29 May 2020 if we receive payment today."

I now await your resolution in terms of the credit passed as well as an apology for your total inability to carry out the simplest of instructions. I will regrettably have to make use of your services in order to use the credit, but I assure you that this will be the LAST time I spend a cent with you, not to mention that this was my FIRST purchase.