Yikes, clueless to no extent

Clueless. Been waiting for 2 weeks for books, they assured me it will be here today when I spoke to them yesterday, and suddenly today, they say sorry wait another 2 weeks, the supplier doesn't have stock. Now call me old fashioned, there is no way on the day of dispatch that a supplier will inform Loot they don't have the books? Janine and Amy your attitudes stink, you have no interpersonal skills. Thanks that I could be your Karen for the day. Also don't call people by their first names, when they explicitly asked not to, and don't drop calls while I am still talking. Fun times.