Wrong Item received after a week and can not get through to talk anyone

<p>This is most frustaiting online shop ever..............service is not poor it does not exist.</p> <p>Need to keep up, mail order was upgraded many centuries ago. </p> <p>Then when my order arrived I have the incorrect moden sent to me. </p> <p>I ORDERD THIS-Asus 4G-N12 Wireless 4G & Modem Router<br />YOU SENT ME THIS- Asus Wireless AC-1800 Media Bridge and Access Point<br /><br /><br /></p>