WORST SERVICE AND EXPERIENCE

WORST experience with Loot ever!

It all started with trying to purchase a food processor after returning my food processor that broke. I received no communication whatsoever that apparently the supplier was out of stock. I had to find this out by calling them.

I then get a voucher from Loot so I decide to buy a rechargeable fan from their site and it arrives on the 16th February with a broken charging cable and a charging block from another brand which wasn't supposed to be in the box. So evidently the seller just sent it without assessing it when it was CLEARLY returned due to a broken cable.

I logged a return and since the 16th of February, I am still waiting for my replacement fan to be sent to me (looks like i might receive it just in time for winter). I was told on Friday 16th February at 15:48 by a manager that this would be prioritised. Today 28 February I am still waiting. This was definitely not prioritised.

Let's not forget them saying I still owe money (as they didn't allocate my voucher to the order) before they ship the fan, which meant it was another call from my side for them to fix this issue because I didn't owe any money.

No one replies to emails! I have to call to try get an answer and then shortly after my call, I receive a response to my email. This is certainly NOT how you should be communicating with your customers.

Again proving the lack of customer service from Loot.