Worst online shopping experience ever!!!

Worst online shopping experience ever!! Their phone lines are so unbelievably poorly manned. OFTEN, you will sit in a queue for half an hour, and then as your call gets answered it gets dropped (like 3,4 times in a row . . !). Their e-mail auto-response promises to get back to you within 72hours (!!!!!) and then doesn't even get back to you in a week (or ever, so far). The television I ordered on their site has been shown as "being packed" for two weeks now in the order status. The one time I managed to get through to the help line, the woman assured me my television was out for delivery and would be there no later than the following day. That was a week ago - and no further response from them. It is ridiculously, ridiculously poor. Don't ever order from loot.co.za. I am going to report the transaction to my bank as ********** and get the credit card charges reversed, because it is the only way I have left to deal with this. Loot.co.za makes it impossible to deal with them in any other way.