Worst online shopping experience compliments of Loot

Item: Loot.co.za
Rating: 1
Author: Stacey T

Good Day

My order for order number HJVB-356-B030 shows on my Loot profile was shipped on the 03/01/2022. I then see my order is reflected under order history. I then called Loot late yesterday afternoon just before 4pm on the 06/01/2022. I was then informed by Nolu that the courier company is closing and I will get an update the next day. I called in the morning and spoke to someone else who informed me Nolu only starts work at 9am and mid afternoon I still have no update. I was informed by Nolu on the 06/01/2022 she has been informed the Driver of the courier company has my package since the 04/01/2022 and the only way Loot would know that I have not received my delivery is if I called into notify them?

Loot, your efficiency in customer service in comparison to other online services is not even on the same level.

Please get back to me as I paid for a product I do not have.

Thanks Stacey ***

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Replies (1)

Stacey T's updateReviewer Update

07 Jan 2022, 15:41

After my follow up call to Loot, I dealt with Olwethu. I have now been informed my package is on its way back to Loot as I did not answer my phone when the courier company called. This is completely untrue as I did not even get a call from the courier company. I then asked for an update as to when my goods will be delivered. I got told by Olwethu I should wait for an email of when my goods arrive back at Loot. Apparently the staff work from home and only send emails no calls....I am so shocked with the bad service.
All I want is to receive my package I paid for an item and get no proper feedback.

Please can I get some assistance

Stacey T's update07 Jan 2022, 15:41

Reviewer Update