Worst Online Shop Ever

I ordered a R2000 pair of headphones from loot.co.za and was delivered a faulty unit.

It's been 6 days since I was told a courier would be collecting the faulty item. Still no sign of any courier nor a single reply from any of the useless customer service staff working there.

I've sent multiple emails but they haven't responded to a single one.

Rather use an online shop that cares about its customers and knows why people use online shopping in the first place. Convenience and efficiency.

The staff at loot.co.za likely have no idea what the word efficiency even means, they all seem to be perfectly happy with working at a snails pace.

I've never received such pathetic customer service from an online shop. Even the small online shops I've used handle things better and they're making a fraction of the money you people are. I'm guessing all your profits go into your pockets rather than bothering to improve your business too.

There are foreign eBay sellers I've dealt with who can't speak a word of English that provide better customer service than this.