Worst online retailer in South Africa!! Zero customer service

I purchased a Russel Hobbs heater on Loot.co.za which stopped working, I had been trying to get hold of Loot since May but no one answered my calls, and no one rep**** to my emails. Eventually I managed to log a return on their website on the 7th June 2020. Now another 2 months have passed, I’ve been trying to follow up on the status of my return and everytime the turnaround time for them to reply is about 3-5 days which is already very very frustrating. On top of which, all they could tell me was their supplier is busy examining the item. I don’t understand why they are using “their supplier” as an excuse for the delay? I’m not dealing with “their supplier” as I did NOT purchase from them. All I know is that, the item I purchased from LOOT.CO.ZA is faulty and now I have been waiting for resolution for OVER TWO MONTHS!!! My first email to Loot was sent on the 7th June and never mind the time before which I spent trying to call your company where no one answered the phone. This is totally unacceptable as no other retail store, had ever taken this long with a refund or a replacement. Now we are already in August, and if Loot.co.za is taking any longer the winter is basically over. I’m more than happy to purchase a heater elsewhere other than waiting forever to hear from Loot, on top of which, unless I’m trying to reach Loot, I don’t hear any update with regards to my return. Therefore if you can rather give me a refund it will be highly appreciated as dealing with Loot.co.za has been an absolutely painful experience. I hereby demand Loot.co.za to give me an exact DATE when this issue will be resolved as all I heard till this day was just talking nonsense. And I highly suggest everyone to avoid purchasing anything from this company really, customer service is non existed. I have no idea why I didn’t buy the heater from Takealot, Takealot would literally have sorted this out in 2 days, here I’ve spent the past 2 months and still no response. And the worst part is that you as a customer have to keep trying to reach them because they will never ever update you.