Worst experience

When I ordered my parcel early in December the shipping date was set for 2nd of Jan. A week after that we heard that our job is moving us to Pretoria, 300km from where we were. I called Loot to change the delivery address and they assured me everything is correct. Last week I get a notification that the parcel was shipped to the OLD address. I called Loot immediately and they “sorted it out”. Today, after one week, I called again. Only to have customer service take my number to call me back in order to see what is happening. Why is it not indicated on your system and you first have to see what is happening? I am still waiting for your call back by the way. This parcel should have been here already.