Worst Customer Services I've ever encountered.

The worst bad service I have ever had...I bought a book online and it was delivered 1 week later to the post office address. By then it was late and I wanted to cancel the order but it took another long period of back and forth to cancel the order. Firstly, they delivered a book to post office address and I never collected the item and I told them that they should collect their book where they have delivered it. Since I no longer need it but they said I should collect it which I don't know why can't they pick an item where they delivered it. I requested them a refund in the beginning of July 2019 now its the end of August 2019 I have not got my money back. Secondly, I was even told that they are going to charge me for the return of the item which it was their fault that it took longer than expected. They did not call me to explain if there's a delay in delivery yet they want to charge return for the item. I think Loot are quick to take money and fail its customer big time when it comes to refunding the money. I regret using their services...I would rather stick to Takealot!