Worst company to shop at

Placed an order three weeks ago. They said delivery will be the 5th of December. Today is the 14th of December. I phoned last week, after 10 minutes someone finally answered and couldn't give me an update as to when I will receive my products. He said before the end of the day I will receive an update. still waiting. I tried to phone them again today and after 15 minutes no one anwered. Worst customer service I received in a long time. Will never order from them again. If only I can cancel as I ordered well in advance so it will be here for Christmas. And I don't think it will.