Who cares about customer service?

<p>I had a problem last year with Loot in that they said I had to pay for an item that I KNEW I had already paid for. I paid up grudgingly just to get it sorted out. Later, by accident - nobody from Loot contacted me - I discovered that they had "found" my payment and now I had a credit on my account. **** service.</p> <p>I gave them another chance. I could not get to the checkout because it kept adding a book I had not ordered. I tried recalculating to no avail. I then emailed them. I received no reply so I phoned in. A helpful lady sorted my query out. Two days later I got a reply:</p> <p>Hi Heidi,</p> <p>Thanks for contacting Loot.co.za.</p> <p>Kindly select the ''recalculate totals'' button after you edit the cart.</p> <p>Please do let us know if we can be of further assistance.</p> <p>Dissatified, I rep****: I did that. More than once. It did nothing. I had to phone in to get help. Your client service is declining by the day.</p> <p>To which, I received:</p> <p>Hi Heidi,</p> <p>Thanks for contacting Loot.co.za.</p> <p>Thank you for confirming.</p> <p>Seriously??? Confirming what? That their customer service sucks? I think you did that yourself, Loot! Isn't customer service supposed to be exactly that - service? Not according to Loot. You simply wait a few days, give useless advice and then, when faced with a reply, ignore it and send some inane message. Wow.</p>