Warning not to purchase from Loot at present

I suggest people stop using Loot until after the pandemic slows down. In spite of the fact that they send out advertising emails about 3 times a day, they are obviously unable to handle the orders they are getting. I have ordered a stove on 8th July 2020. I have been tracking the order where is was listed as being packed for several days. Suddenly my order no longer appears on my profile, and I have had no refund. I have discovered that one can no longer phone to discuss problems, and emails are apparently only answered in 72 hours.