Very bad service.

Very bad service. On the 25th of June I placed my First order with Loot for a Elsat Portable Caravan Satellite Dish Kit at R923.00, hoping that I would have a quicker and better experience than with other platforms. On the 12th of July the package was shipped. On the 14th of July I received a call from FedEx stating that the parcel was by them, but they do not deliver to my town and i would either need to collect it or pay an extra R2000 for delivery costs. I then asked them if they could not hand it over to a courier that does deliver here and they said no. I then asked them to send it back to Loot, so that Loot can sort the problem out as I cannot drive 700km+ to fetch something that should be delivered to me at no extra cost. The status of my order shows "Do not deliver, customer will collect from FedEx branch" which is a lie, as stated above. So far I have contacted Loot 4 times, once via telephone where they state you need to use email or social media. 2nd via the online platform (20th July) and another via email (27th July). I then contacted them via twitter on the 30th of July (I do not have/use facebook). I have thus far not received any response other than the automated email on the 27th July stating they would take 72 hours to get back to me. I constantly order from Takealot and have never had a problem with delivery. Even though we are a small town in the Karoo, there are many couriers that deliver in town, including Fast+Furious, DawnWing, TheCourierGuy, RAM, etc. This issue has been dragging on for too long and really does not reflect well with Loot, especially with it being my first order.