Very bad and dissappointings service

I pre-ordered an item a month ago which was only released on 02/03/2021. I then got a message today to say the item's delivery is now delayed as the supplier is out of stock. I've asked in more than one e-mail how on earth this can happen if an order was placed that long in advanced, but with no luck in getting a straight answer!! Only reply is generic copy and paste that does not answer the question. I can understand that if I only placed the order just now, but I did not. The only reason I can therefore think off causing the delay is if Loot did not order the item when I ordered it, but only now. If that was not the case, the supplier would have received the order a month ago and catered for it. I also asked for someone that actually knows what is going on to give me a call, but that request was also ignored!!! Very bad and dissappointings service (and unfortunately not the first time).