1 reviews | Active since Mar 2009
URGENT! Phone # on website does not go through
Hi<br> <br> I placed an order (FYPP-76-B340) online yesterday, and only once it was all done, I noticed that the Billing and Delivery addresses on the invoice are the same. This should not be the case, and I couldn't change this online, and it already reflected as such on the invoice.<br> <br> I sent an email yesterday, but also wanted to call to ensure that the address is updated, as the item is a gift, and I don't want the gift recipient to receive the invoice. When I dial the number shown on your website this morning (after 09h00) , it says that the number is not contactable. <br> <br> Please check your emails and confirm that the billing address has been changed according to my email, and that the gift recipient WILL NOT receive the invoice. Also, for future reference, what number can you be contacted on?
We have changed the billing address, as requested.
We are so sorry that our telephone lines are down. We have contacted Telkom who are urgently looking into this.
Unfortunately your email only reached us yesterday at 17.33 after our offices had closed for the day. However we can assure you that we do our very best to respond to emails as quickly as possible.
Kind regards,
Beryl.
We have changed the billing address, as requested.
We are so sorry that our telephone lines are down. We have contacted Telkom who are urgently looking into this.
Unfortunately your email only reached us yesterday at 17.33 after our offices had closed for the day. However we can assure you that we do our very best to respond to emails as quickly as possible.
Kind regards,
Beryl.