jB
jo B
1 reviews | Active since Jun 2013
08 Jul 2015, 10:10
Upset - Order YYJZ-81-B690
I purchased a laptop, firstly listed as the incorrect colour on the website, nevertheless i accepted the colour that is actually was when i queried it. Secondly i opened my laptop only to having a buzz sound while running, a slow response and unstable touch pad, yes this is the suppliers problem, it has been sent back...although i dont know if it has yet...i battle to get any feedback. I am upset with the suppliers and the terrible product i received. I am also upset because i email and battle to get feedback from Loot. I am going overseas and i expect to get a refund of which i then want to place another order of which i am already ready to place but this lack of communication is driving me crazy.
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Loot.co.za's replyOfficial
08 Jul 2015, 12:01Hello joleneboyes,
Thank you for taking our call just now to discuss this.
As discussed, we will be sure to phone you with updates, in addition to sending you emails, so that the feedback is more immediate.
As per the update we sent earlier this morning, our suppliers are busy with the technical assessment and we expect to receive their feedback a little later today. We assure you we have have made them very aware of the urgency of this and we will continue to urge them to resolve this as fast as possible.
Again, we are so sorry that the unit appears to be faulty. We understand completely how frustrating and disappointing it is and so we assure you that we always try our best to assist as quickly as we possibly can.
Kind regards,
Beryl
Thank you for taking our call just now to discuss this.
As discussed, we will be sure to phone you with updates, in addition to sending you emails, so that the feedback is more immediate.
As per the update we sent earlier this morning, our suppliers are busy with the technical assessment and we expect to receive their feedback a little later today. We assure you we have have made them very aware of the urgency of this and we will continue to urge them to resolve this as fast as possible.
Again, we are so sorry that the unit appears to be faulty. We understand completely how frustrating and disappointing it is and so we assure you that we always try our best to assist as quickly as we possibly can.
Kind regards,
Beryl
Loot.co.za's reply08 Jul 2015, 12:01
Official
Hello joleneboyes,
Thank you for taking our call just now to discuss this.
As discussed, we will be sure to phone you with updates, in addition to sending you emails, so that the feedback is more immediate.
As per the update we sent earlier this morning, our suppliers are busy with the technical assessment and we expect to receive their feedback a little later today. We assure you we have have made them very aware of the urgency of this and we will continue to urge them to resolve this as fast as possible.
Again, we are so sorry that the unit appears to be faulty. We understand completely how frustrating and disappointing it is and so we assure you that we always try our best to assist as quickly as we possibly can.
Kind regards,
Beryl
Thank you for taking our call just now to discuss this.
As discussed, we will be sure to phone you with updates, in addition to sending you emails, so that the feedback is more immediate.
As per the update we sent earlier this morning, our suppliers are busy with the technical assessment and we expect to receive their feedback a little later today. We assure you we have have made them very aware of the urgency of this and we will continue to urge them to resolve this as fast as possible.
Again, we are so sorry that the unit appears to be faulty. We understand completely how frustrating and disappointing it is and so we assure you that we always try our best to assist as quickly as we possibly can.
Kind regards,
Beryl