Unresponsive

I recently purchased a product through loot and discovered a part missing so I could not assemble the fan.I followed returns policy to the T. I received an automated response then a day later an agent mailed me to ask for a picture of the missing part I responded saying unfortunately their is no picture the box has been repacked sealed per their policy they need to collect and refund. It is a week now and I have had no further response from them after sending an email to Chane everyday.