Unreliable and only interested in positive reviews

As a longtime client of Loot am I am deeply disappointed in my current experience with them. I had previously given Loot a glowing review but I rescind my recommendation and compliments immediately. I placed an order with Loot on 3 June for some items for my 5 year old's birthday. There is no way to review your order with each item's delivery date. As this was the case, I didn't notice 2 x DVDs in my order with a long lead time, I only saw the price and figured since it is in my shopping cart, I may as well include them. Once the order was paid immediately the delivery date popped up as some time in July. Having seen that and had a quick look at each of the items I ordered, I noticed it was related to the 2 x DVD's. Immediately, I contacted Loot and advised them that I would need partial shipment of the goods excl the DVD's asap and that the goods were for my son's birthday. Olwethu contacted me on 5 June and advised the partial shipment would be no problem. As time passed on, I felt uncomfortable about my order. I contacted Loot on several occasions on 5, 17, 21 & 22 June 2021 to reiterate my request and to kindly ask them to follow up on the hobby horses on order. According to their website, these are available to clients within 9-11 working days. This time has come and gone and the items haven't been delivered to me and seems they haven't been received by themselves. I had dealings with Ebrahim with no resolve. Once I had rated his "service" as being "not satisfied/unresolved" there has been zero response from Loot. It seems unless you rate their so-called support agents favourably....they don't answer or respond to you or bother with your order. I am deeply disappointed in this company which I previously had thought so highly of. The "Support Agents" are unsupportive and don't really attend to the problem. They only want to patronise you. Don't rely on Loot for anything with sensitive delivery dates. They have broken a 5 year old's heart. He counted down for weeks until his birthday only to have Loot let us down. What a very bad show on your part, Loot! Shame on you! I guess for Loot, no one in the Customer Support is going to go the extra mile nor attend to any query which is going to afford them a negative review. The agents only attend to clients who will give them a positive review. In my world, I would fire you.